Shipping & Returns

Easy Shipping

All product prices include free arrival and return shipping unless designated as local pick up only.  

You’ll check out with your arrival date (the start day of your rental) and your preferred shipping delivery address.  We’ll ship directly to you by EOD the day BEFORE your arrival date.

You’ll select your rental end date, and this is the day you will return your gear to FedEx by EOD.  We don’t charge for the return date unless the rental is dropped off late. 

For example:  If you select your start date as 7/4 and your return date as 7/6, we’ll ship your gear to arrive by EOD 7/3.   After your trip, you’ll drop off your gear at FedEx by EOD on 7/6.  Your pricing will be based on just two days, 7/4 and 7/5.   

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Once your rental is complete, repackage your gear in the same box and packaging materials, affix your included return shipping label and drop it off at your local Fed Ex location by EOD on your selected return date.   

Local Only products (like roof top tents and car top boxes) can be arranged for local delivery to your home or office location, or you can pick up at one of our pick up locations.  Local only products are currently only offered in the Seattle, WA area.  

REturns

Returns:  We have a 100% satisfaction guarantee.  If for some reason you are not satisfied with your rental gear or experience, contact our customer service team for support.  

Late Fees

Late Fees:  We know  you are going to love your gear AND your adventures, but returning your gear late may prevent someone else from taking their family outside.  If rentals are not received by a Fed Ex facility by EOD on your selected return date, late fees will be applied for each day the rental is late.  

Cleaning, Repairs & Replacement

We ask that you return gear in the condition in which you received it; clean, dry and ready for its next adventure.  If for some reason gear is returned wet or excessively dirty or damaged, then fair cleaning and/or repair charges may apply.

If gear is lost or stolen during your rental, then replacement fees will be applied to your original method of payment .  Please see individual product details for cleaning and replacement fees.